Delivery Options, Receiving Your Order & Returns

Extended Delivery Options

Curbside*

Curbside delivery means your item(s) will be delivered to the curb at the end of your driveway. This service does not include setup, assembly, or removal of packaging materials. Your order will arrive on a lift gate truck and be unloaded by the delivery driver. A delivery window will be scheduled in advance. Delivery typically occurs 5-10 business days after shipping.

Threshold*

Threshold delivery includes placement in the first accessible interior room, provided the package or crate fits through the front door. If it does not, delivery will be made to the front door or garage. A 4-hour delivery window will be scheduled in advance. Delivery typically occurs 1–2 weeks after shipping.

White-Glove*

Delivery includes a two-person team, placement in the room of your choice (up to two flights of stairs), minor assembly, unpacking, and removal of all packaging materials. A 4-hour delivery window will be scheduled in advance. Delivery typically occurs 1–2 weeks after shipping.

Local Delivery

Local delivery is provided by Hansen Interiors using our own truck or a trusted delivery partner. This service is comparable to White-Glove delivery and is available for all products sold by Hansen Interiors within a specified distance from our warehouse.

  • Local delivery is free for orders over $2,000 (pre-tax).
  • A $100 delivery fee applies to orders under $2,000 (pre-tax).

 *Remote & Island

Deliveries to islands and remote areas may incur additional charges. Please contact us at 262-633-6345 to confirm any applicable fees.

Standard Ground

USPS, UPS, FedEx

Special Notes:

  • Special Orders & Backorders: Once your order arrives at our facility, we will contact you before shipping to confirm that you'll be available to receive the delivery within the scheduled timeframe.
  • For shipments sent via USPS, UPS, or FedEx, you’ll receive a tracking number to monitor your delivery every step of the way.

 

Receiving Your Order

We take every precaution to ensure your order arrives safely—but occasionally, issues can occur. Here are a few steps you can take to help us assist you more effectively if something goes wrong.

Before You Sign

  • If you are receiving Standard, Threshold, or White-Glove delivery and a box is damaged, call us immediately, before you sign for the delivery.
  • If you observe damage to a box being delivered, make sure to have the delivery company note the damage, writing “Product Damaged” on the paperwork before you sign for the delivery.
  • Take pictures of the box, prior to opening, save the box, and proceed to check for damage to the product. If you are receiving a damaged product, always ensure the document you sign says "product damaged." If you sign for a received product without noting that the product is damaged the shipper does not take responsibility, and it becomes yours.

 

Before You Open the Box

  • If you haven’t already done so, take pictures of the box before opening it, save the box, and proceed to check for damage to the product.
  • Email pictures to contact@hanseninteriors.com and we will contact you as soon as possible, within our normal business hours.

 

Return Policy

In an attempt to keep returns to a minimum, we strongly recommend you see a product firsthand in the store, before purchasing. Guidance is available over the phone if you cannot reach the store. Your informed purchase helps us keep our return rate down, which in turn helps you enjoy the value of your purchase. It’s a win-win.

All sales are considered final. However, we understand that you may occasionally not be completely happy with your purchase decision. In this event, please contact us to discuss your options.

To be considered for return, an item must:

  • be new and in unused condition, and
  • have original packaging.